MOBIQUIP AUSTRALIA PTY LTD – PRIVACY POLICY

Mobiquip Australia Pty Ltd (ABN 16 624 065 158) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you or your Dependent.

In this Privacy Policy the word Dependent means any person (child or adult) for whom you are the legal representative or guardian.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

• if required, your National Disability Insurance Scheme (NDIS) plan details and reference number;
• if required, your My Aged Care registration, information about your Support Plan or care assessment program;
• details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you;
• information you provide to us when you participate in any interactive features, including surveys, feedback forms, contests, promotions, activities or events;
• your preferences in receiving marketing from us and our third parties and your communication preferences;
• if we need to verify your identity (for example, because we have a legal obligation to do so), your government-issued identification and proof of address documents;
• if you access any software or websites we make available to you, details about your use of such platforms, which may include username and password details, your internet protocol (IP) address, your search queries or browsing behaviour (including through the use of cookies, tracking pixels, and other analytics tools); or
• where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorisations or licences (if applicable).

Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

In the course of working with you, we may collect, or come across such sensitive information in different situations, including during the course of conducting a background verification check on you, when reviewing your CV, and where we ask for your dietary requirements if we are arranging catering for you, including at an event.

How we collect personal information

We collect personal information in a variety of ways, including:

• when you provide it directly to us, including face-to-face, over the phone, over email, or online;
• when you complete a form, such as registering for any events or newsletters, or responding to surveys;
• from third parties, such as the National Disability Insurance Agency (NDIA) and any other third party authorised by you such as your support coordinator (if it is not us) and your plan manager (if it is not us);
• when you use any software or website we operate and make available to you (including from any analytics and cookie providers or marketing providers. See the “Cookies” section below for more detail on the use of cookies); or
• from publicly available sources.

Why we collect, hold, use and disclose personal information

Personal information: We collect, hold, use and disclose your personal information for the following purposes:

• to work with you as a customer or supplier of our business;
• to contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us;
• to contact and communicate with you about any enquiries you make with us via any website we operate;
• for internal record keeping, administrative, invoicing and billing purposes;
• for analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms;
• for advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you;
• to run promotions, competitions and/or offer additional benefits to you;
• if you have applied for employment with us, to consider your employment application; and
• to comply with our legal obligations or if otherwise required or authorised by law.

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

• any purposes you consent to;
• the primary purpose for which it is collected;
• secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to work with you as a customer or supplier of our business;
• to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
• if otherwise required or authorised by law.

Our disclosures of personal information to third parties

Personal information: We will only disclose personal information (excluding sensitive information) to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law.

• our employees, contractors and/or related entities;
• IT service providers, data storage, web-hosting and server providers;
• marketing or advertising providers;
• professional advisors, bankers, auditors, our insurers and insurance brokers;
• payment systems operators or processors;
• our existing or potential agents or business partners;
• if we merge with, or are acquired by, another company, or sell all or a portion of our assets;
• courts, tribunals and regulatory authorities;
• third parties to collect and process data, such as analytics providers and cookies;
• any other third parties authorised by you; and
• any other third parties as required or permitted by law.

Overseas disclosure

We may store personal information overseas. Where we disclose your personal information to third parties, those third parties may also store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Storage and security

We are committed to ensuring that the personal information we collect is secure. While we are committed to security, we cannot guarantee the security of any information transmitted over the Internet.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website.

Contact us

Mobiquip Australia Pty Ltd (ABN 16 624 065 158)
Email: sales@mobiquip.com.au

© LegalVision ILP Pty Ltd